Get in touch and give us some feedback about our products or just say hello.
Welcome to www.the-cake-tin.co.uk. This website is owned and operated by Samantha Clarke, The Cake Tin.
As we are a small business run from home we may not be able to gaurantee a service to you when you specify. You must check ahead and recieve confirmation that your order has been accepted and can go ahead.
All cakes are individually priced upon request or a quote. If a quote requires being amended after confirmation the price maybe subect to change.
Subject to these terms, you order isn't contractual/agreed until payment has been recieved and a confirmation e-mail has been sent to you.
The Cake Tin will only accept payment/deposits in form of internet transfer, paypal or cash. We DO NOT accept cheques or other currency.
A 50% deposit is required at the time of all bookings.
- for weddings, final payment is required 1 week before the date the cake is required for. If final payment isn't recieved then the order confirmation remains void.
- For all other orders where a 50% deposit is taken, final payment will be required on delivery/collection of goods. If full payment is not recieved the goods will be returned to The Cake Tin,
Failing to pay deposits or final fees on time will result in placing/recieving no further goods/orders with The Cake Tin.
Returns, refund and cancellation policy
The Cake Tin will accept refunds of cupcakes 48 hours before due to deliver or collection. Should you need to cancel or amend any cake orders this needs to be done 2 weeks prior to collection/delivery.
Cancellation of cakes will not gaurantee in return of deposit.
Please note we are unable to accept returns.
This website is aimed at over 18 year olds. The Cake Tin is not held accountable for any adult cakes that a child may see on this website.
The Cake Tin will accept adult cake orders for stag/hen partys or other occasions. However, it will be on a generalised basis, no picures are to be sent for exact copies/replicas!!!
The Cake Tin will deliver where possible within the Kent, Medway area this will be agreed on confirmation of the order. Collection may also be required when The Cake Tin is unavailable to deliver.
Collection - Once the cake is handed over to the customer, any damage incurred onwards is not
The Cake Tin's responsibility. All ownership will be on the customer.
- Any damage the cake incurs once in transit with the customer, The Cake Tin is not held
Delivery - Any damaged incurred whilst still within the hands of The Cake Tin, we will accept all responsibility and will do our best to fix/redeem the issue.
Once the cake is at a event venue, any damage done by staff/employee's, The Cake Tin is not liable. Photo's will be taken by us at a venue once cake is in place as proof of safe delivery.